Customer Care

Terms & Conditions

 

  • TRACKING NUMBER WILL NOT BE ISSUED FROM THIS WEBSITE.
  • You must Upload or Fax your OFFICIAL PHOTO ID for account approval -No business cards or personal pictures.
  • Account requests with no PHOTO ID submission will be automatically deleted after 7 business days.
  • You are prohibited from selling Oakley product to any individual, department, team or unit for a profit. At no time should Oakley products be sold or diverted for resale in any environment whatsoever- including but not limited to Internet, swap meets or flea markets etc.
  • Orders on this website are intended for personal use. 
  • Oakley Canada reserves the right to reject any order placed.
  • Oakley Canada reserves the right to cancel any account at any time approved or not. 
  • Oakley Canada reserves the right to cancel discontinued or unavailable items from an order without notice.
  • Pricing, Discounts and Promotions subject to change without notice.
  • Oakley Canada reserves the right to correct any errors that may arise from a website discrepancy. On most occasions -no obligation on Oakley's part- notification of the correction will be sent via order confirmation.
  • Images may vary from actual product, please refer to product description.
  • Credit Card payment ONLY; we accept Visa and MasterCard. Sorry, we DO NOT accept Visa Debit cards.
  • Orders with Invalid Credit Card are subject to cancellation.
  • Orders with a PO Box delivery address are subject to cancellation.
  • Backordered items are subject to cancellation if a declined credit card is preventing an order from processing.
  • No additional discounts unless mentioned on product description page.
  • Product inventory is NOT Real time. Backordered items are shipped out subsequently as soon as available. NO ETA available.
  • Shipping method selected at checkout time is Final and cannot be modified after your order has been saved.

Important: All orders are split by categories, depending of their shipping location, and treated as 2 separate orders in our system. You will therefore have 2 separate charges applied on your credit card Categories are: 

  • Eyewear, lenses 
  • Gloves and Apparel and Footwear
  • All returns on the forces program are at the customers expense.
  • Tax Exemption are not available on this site.